Manage 3X more business chats with WhatsApp Team Inbox software
Make a note, tag a team member or assign conversations from a unified WhatsApp Team Inbox software. Handle more pings at any time with smart automations and chatbot handoffs.
Key features And functionalities Of Shared Team Inbox
One WhatsApp account, multiple team members
Oversee conversations without the complexity of managing separate WhatsApp numbers.
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Access all customer interactions from a single, unified inbox view
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Whether it’s 5 or 100 members — get them unique logins with one WhatsApp number
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Never miss a message by engaging users instantly with AI-powered bots.
Hit peak productivity with an
AI-powered compose box
Let your team members do more with less effort with AI. Save their time for more complex customer interactions.
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Trigger conversation workflows and choose WhatsApp templates instantly
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Rewrite with AI, translate in 100+ languages or use canned responses for instant, accurate replies
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Transfer chats between individuals, teams, and bots without disrupting user experience.
Manage teams better and assign conversations diligently
Be in control of how you assign incoming WhatsApp messages to different teams.
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Assign teams and roles to users for proper role-clarity and hierarchy across the board
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Decide what type of conversations go a particular team based on their expertise or specialization
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Ensure your reps get a fair shot at hitting their quotas by automatically balancing workloads across teams.
Benefits of using our Shared Team Inbox
How to get started with the Shared Team Inbox
Everything You Need for Whatsapp Engagement
BotSe Platform covers all aspects of Marketing, CRM & Customer Support in one place.
Multiple Human Live Chat
Enable Multiple Human-Agent Live Chat Support on the same Whatsapp number.
Chatbot Flow Builder
Build multiple WhatsApp Chatbots easily, thanks to a drag-and-drop interface that requires zero coding expertise.
Retarget Users on WhatsApp
BotSe’s WhatsApp Retarget feature allows you to segregate your audience and Re-Broadcast for higher conversions.
WhatsApp Scheduler
Schedule Broadcasts up to 2 months ahead of time across varying timezones.
Import, Broadcast & Track
Track users clicking on your message's CTA buttons with this Pro Feature.
Ads that Click to WhatsApp
Drive 5x More Leads with Ads that Click to WhatsApp.
WhatsApp Webviews
Load web pages directly within WhatsApp. No more losing customers to external browsers.
WhatsApp Forms
Create and send forms with this native integration. Capture leads, book appointments, collect feedback, and more.
Drive 3x Revenue with BotSe
Get Started for FREE. No Credit Card needed.
⚡️Powered by Official WhatsApp Business API
Shared Team inbox FAQs
Yes! In fact, it’s one of the biggest per BotSe's team inbox. You can effortlessly manage several WhatsApp Business accounts through a single unified dashboard. You don’t have to jump between different screens or devices to handle various accounts. We've seen our customers seamlessly 30+ different WhatsApp numbers from one place, which makes life easier for their sales and success teams.
Yes, and it's super simple! You can manually assign chats to team members or set up automatic routing based on criteria like expertise, availability, team, or time zone. You can even create custom rules to send all product-related queries to your specialists or routing VIP customer queries to your senior account managers.
Absolutely, yes. BotSe's Shared Team Inbox is purpose-built to help growing businesses scale further without the pain of increasing headcount or inbound volume. Small teams and solopreneurs love our user-friendly interface, messaging automations, and high utility Broadcast features. While larger businesses have made best use of our advanced GenAI features, bot builders, and customizations. With flexible pricing plans and an always on customer success team, BotSe offers something for everyone.
Our WhatsApp Team Inbox platform sends real-time notifications for every incoming conversation. You can also flag conversations that are pending from your end, and set SLAs to ensure prompt action. Plus, BotSe’s chatbots can handle common queries instantly while your team focuses on more complex issues. Many of our customers have cut their response times by over 60% after implementing quick replies and AI chatbots.